Case management services are comprehensive services and supports available to adults diagnosed with a serious mental illness who are in need of assistance with improving their quality of life and further enhancing their integration in the community. Case Management services are provided by RBHA Primary Service Providers, all of whom are Qualified Mental Health Professionals. 

Case management services include, but are not limited to: 

  • Individualized, person-centered treatment planning
  • Linkages to housing, financial entitlement programs, social services, transportation, vocational and employment programs, medical, and dental care
  • Collaboration with a psychiatrist and monitoring of psychiatric functioning and status

Referrals to and monitoring of optional services, including residential, mental health supports, recovery groups, and psychiatric rehabilitation programs. 

Case Management services operate from a strengths-based and recovery-oriented perspective.  The level and intensity of services vary depending upon an individual’s clinical need, and services are provided on a continuum that allows maximum flexibility for the individual to move to a higher or lower level of care.

Who is eligible for Case Management services? 

AN RBHA Intake Clinician will assess and determine eligibility for services.  An intake appointment can be scheduled by contacting the main RBHA phone number:  804-819-4000.  An assessment and determination of eligibility will be based upon the following criteria that includes, but is not limited to:

  • Being an adult aged 18 years or older
  • Having a major mental health disorder
  • Demonstrating recurrent impairment or limitations due to the disorder
  • Requiring services for an extended duration
  • Willingness to participate in services at RBHA
  • Residing within the City of Richmond

How long do services last?  

The need for ongoing services is evaluated once every three months based on an individual’s need and desire to continue receiving case management.  Some indicators for case closure include, but are not limited to:

  • An individual chooses to discontinue services
  • An individual is assessed as requiring a higher or lower level of care
  • An individual moves beyond boundaries of Richmond City

How often are services provided? 

The frequency of appointments with the assigned PSP will be determined by each individual, his/her PSP, the treating medical staff (as applicable), and/or the treating psychiatrist.  The frequency will also depend on current needs and treatment goals.  Contact between the individual and PSP occurs at least once monthly and is focused on assessing the progress of the individual seeking services with meeting individual new goals.