RBHA enhances the quality of life for the people of Richmond by promoting and providing quality behavioral health and developmental services that are available, accessible, and cost-effective.
Quality Assurance
The Quality Leadership Council
The Quality Leadership Council (QLC) is a remarkable story which began in the year 2002 with a vision and boldness aimed at meeting challenges and achieving change.
One of the key values of the QLC is to enhance the involvement of those served in the planning, delivery, and evaluation of services. Therefore, we plan to increase staff and consumer participation and contributions through the vehicle of Quality Improvement (QI) Activity Requests. Please contact Melissa Hobson at 819-8731 to obtain a QI Request form.
The QLC is representative of all levels of staff and program areas within the organization. They serve as the steering committee who emphasizes a planned approach in order to:
Enhance and maintain the quality of care, organizational performance and service delivery
Maximize the quality and appropriateness of staff performance
Control the organization’s (professional and general) liability risks
QLC Responsibilities:
Evaluate effectiveness and efficiency of services to determine if established expectations of quality and outcomes have been met.
Specifically review Quality Improvement Activity Requests from RBHA staff about actual or potential problems and/or opportunities for improving the care of consumers, professional education, staff/organizational performance structure, operational practices.
Oversee the continuous evaluation and implementation of activities to address problems and deficiencies, respond to recommendations, and to act when necessary.
Document and share the results/recommendations for corrective action plan of the QLC review with staff, department heads, and appropriate QI Teams.
Members: Meleese Evans, Yvonne Haynes, James Hopkins, Charles Story, Denise Cooper, Carolyn Walker, Suzanne Davis, Cedric Moore, Melissa Hobson-Administrative support, Laura Nguyen– Co-Chair, Gale M. Price-Chair
Overview of QI Team Responsibilities:
Clinical Services/Staff & Customer Relations QI Team: Chair – Acting - Laura Nguyen, Co-Chair Cheryl Franklin
Advise on customer/family/community/partner satisfaction; provide information to public and community; review and make recommendations on consumer rights/consumer incidents, consumer access/assessments/service delivery/care coordination/discharge planning.
Human Resources QI Team: Chair – Charles Story, Co-Chair (vacant)
Advise on issues as they relates to employee compensation, employee records, incentives, and accountability. Make recommendations on and implement human resource policies and procedures; risk management, staff training & development, staff satisfaction and marketing.
Provide internal and external education about diverse cultures. Offer internal communication to staff as it relates to cultural differences within the workplace and community. Review patterns and trends of how diversity principles were applied in hiring, placement and exit process of staff. Identify opportunities for diversity training and development.
Members of the team serve as the emergency evacuation team during an emergency and assess the ongoing environment, in conjunction with the Safety Officer.
