RBHA enhances the quality of life for the people of Richmond by providing and providing quality behavioral health and developmental services that are available, accessible, and cost-effective.
Quality Assurance
Contact Information
Project Management:
Develop, track database for staff credentialing, design and draft agency forms, coordinate & track all Q&S meetings/projects, record minutes for QLC, NPI for staff/agency Melissa Hobson 819-8731 hobsonm@rbha.org
Student Internships/Volunteers, Incident Reports, HEDIS, BAR-Baseline Analysis of Risk, Circe Black 819-4024 blackc@rbha.org
Records Security, Storage and Retrieval, Transportation, Copying, Audit and Inventory,
Sandra Alexander 819-4208 alexanders@rbha.org
Quality of Services/Organization:
Training on Evidenced Based Practices and Diversity, Utilization Management/Chart Reviews Circe Black 819-4024
Gale Price 819-4084
Cheryl Williams 343-7625
Quality Assurance:
Liaison activities to Advocacy Groups, LHRC & SHRC, Complaint Resolution, Monitoring services of consumers and family members, Human Rights/Required Reporting Training, Consumer Surveys, Network of Care Partnerships Laura Nguyen 819-4078 nguyenl@rbha.org
Quality Improvement:
Research Best Practice guidelines, liaison activities to HMO, Colleges/Universities Partnerships, Event Investigations, Outcome treatment measures Circe Black 819-4024 blackc@rbha.org
Forms Control, Quality Improvement Plan & Event Management Plan Gale Price 819-4084 priceg@rbha.org
